Privacy Policy Overview for Users
Your privacy is important to us: see how your data is managed and protected
Introduction and Purpose of Policy
We are committed to protecting your personal data and handling your information with care and transparency. This policy outlines how we collect, use, and safeguard details you share with us while using our services.
Our approach aligns with Australian privacy laws, aiming to maintain integrity and security in all our interactions. Please take a moment to review the guidelines below and contact us if you have any questions.
Personal Data Collection Practices
Only the necessary personal details required for providing our services are collected, including information shared via online forms or through direct communication with our team.
Information You Provide Directly
- • Your name as entered in online forms
- • Email address for correspondence
- • Phone number for further contact
- • Specific enquiries or feedback submitted
- • Any supporting documents you provide
Information Gathered Automatically
- • Device and browser type used on our website
- • IP address for site security and analytics
- • Pages visited and time spent
- • Interaction with features and forms
- • Cookies and similar technologies for preferences
How Your Data Is Used
Your information is handled carefully for communication, service improvements, record-keeping, and compliance with applicable laws.
- • Processing consultation requests securely
- • Improving website experience and usability
- • Responding to direct enquiries promptly
- • Fulfilling compliance and legal obligations
- • Maintaining service records for support
- • Detecting and preventing fraudulent activity
- • Conducting website usage analysis securely
Our Commitment: We never sell your data and only share when legally necessary or with your permission. Data processing follows strict privacy safeguards to protect your information.
Limited Disclosure Policy
Personal data is only disclosed where legally required, with your consent, or to fulfil service agreements, always ensuring confidentiality.
Third-Party Service Providers
Certain trusted providers may access your data solely to support our operations, under strict contractual privacy terms and supervision.
Legal Disclosures and Compliance
Personal data is disclosed as needed to comply with court orders or legal regulations, always minimising information shared.
Anonymous Usage Statistics
Aggregate, non-identifiable data may be used to improve our services or communications without tracing back to specific users.
Your Privacy Rights
Australian privacy law gives you rights over your information. Contact us to access, update, or request deletion of your personal data at any time.
- • Right to request details of your data held
- • Right to correct inaccurate information
- • Right to ask for data removal
- • Right to have data provided to you
- • Right to object to certain processing
- • Right to restrict data processing
To exercise any rights or enquire further, please contact our data privacy team using the information provided below.
How We Protect Your Data
We use technical and organisational measures to safeguard your data against unauthorized access, alteration, or loss.
Technical Security Measures
- • Regular security updates and monitoring
- • Strong encryption in data transmission
- • Firewall protection for stored data
- • Restricted access by authorised personnel
Organisational Controls in Place
- • Staff training on data privacy and security
- • Confidentiality agreements for all employees
- • Formalised breach response procedures
- • Regular privacy compliance assessments
Data Retention Practices
Personal data is retained only as long as needed for service provision, legal compliance, and record-keeping based on business requirements.
- • Details stored for account management
- • Consultation and communication records
- • Emails and contact form enquiries
- • Payment and transaction records
- • Consents for service communications
Data no longer required is safely deleted or anonymised as per policy.
International Data Transfers
When necessary, information is transferred only to countries with comparable privacy protections, and always under safeguards.
- • Data shared with international partners by necessity
- • Only transferred when required for service
- • Privacy measures in all data transfers
- • Supervised by Australian data standards
How Cookies Are Used
Cookies help personalise your online experience and aid site performance analysis, always managed in line with your preferences and legal requirements.
Types of Cookies on Our Website
- • Required for site features and secure access
- • Track usage for performance improvements
- • Store user input and settings
- • Support contact forms and messaging
Users may manage cookie settings or opt out at any time.
Privacy Policy Updates
Our policy is updated as needed to reflect changes in law or practices. Significant amendments will be clearly communicated to all users.
- • Email notification for material changes
- • Website banner about updated policy
- • Access to prior versions upon request
- • Effective dates always included
We recommend checking the policy periodically for updates.
Contacting Our Privacy Officer
Questions about our privacy policy or data handling are welcome. Please reach out for support or to exercise your rights.
caridexium
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61.7.9272.0890
Email: content@caridexium.com
Updated October 31, 2025
Effective October 31, 2025